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Hong Kong-based Coinsuper allegedly blocks customers’ withdrawals


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A cryptocurrency alternate in Hong Kong has reportedly stopped all withdrawal requests, in response to reviews. Coinsuper is the only real crypto agency in China that’s licensed by the federal government, and was based by a former senior UBS Group AG government in November 2017.

The report by Bloomberg suggests that clients of the bourse have been unable to withdraw funds since late November, primarily based on a overview of messages on the alternate’s major Telegram chat group.

5 shoppers reportedly filed police complaints after token withdrawals had been apparently halted, leaving them unable to reclaim round $55,000 of cryptocurrency and cash.

The general public outcry towards Coinsuper, which is backed by Pantera Capital and run by Karen Chen, who previously labored as president of UBS China Inc., may compel the Hong Kong authorities to use stricter policing. As reported by Cointelegraph in Sept. 2021, a senior government for town state’s Securities and Futures Fee stated that larger action is needed to combat cryptocurrency fraud, suggesting future steering on digital asset buying and selling within the particular administrative area.

Final month, the administrator of Coinsuper’s Telegram dialogue group allegedly stopped responding to inquiries about failed withdrawals, then resurfaced final week, asking clients to offer their e-mail addresses. Some shoppers stated on the time that there was no follow-up even after they offered their particulars.

The alternate processed roughly $17.4 million of quantity within the final 24 hours — down from a each day peak of $1.3 billion in late 2019, according to information agency Nomics.

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Whereas chatting with Bloomberg, one of many enterprise capitalists that had backed Coinsuper stated that they’ve utterly canceled their $1 million funding within the alternate. The VC stated they’d misplaced communication with the alternate’s administration staff six to eight months in the past, and chairperson and CEO Karen Chen stopped replying on WeChat. In response to reviews, a number of staff departed the agency between July and December.